DEYI 德逸 products are exclusive. Their presence in stock is therefore subject to the availability of the rare raw materials with which the items are made.

Once an item is purchased on our online store, our team prepares the order with the care it deserves, then proceeds to the shipping in the best conditions to your address, within a maximum period of 20 working days. 

Once the item is received, if you are not satisfied, you can return it to our workshop within a maximum of 15 days, starting from the day you receive the package. The product you are returning must be in perfect condition and unworn. The return to the workshop is at the customer’s expense.

Refunds are possible after the return of an item. Therefore, once the product has been received at the workshop, our team will check its condition and then proceed to refund the total amount of the purchase, within a maximum of 15 days from the day of receipt of the package. The refund will be made by the same method of payment used by the customer at the time of purchase.

Payments are made by Paypal or credit card. Once the payment is received, the order is prepared. The customer will be informed at any time of the status of his order.

Summary of the conditions of purchase :

• Maximum delivery time of an item: 20 working days from the date of purchase.
• Maximum time to return an item: 15 days from receipt of the package by the customer.
• Maximum time for refunding an item: 15 days from receipt of the package by the workshop.

If you have any doubts or problems regarding the return or refund of items, please do not hesitate to contact our team who will be pleased to answer your questions. We invite you to write to us at the following address: contact@deyi-living.com.